Orders
How can I pay?
We accept Visa, Visa Debit, MasterCard and American Express. We also accept PayPal and prepaid debit cards.
Is it safe to order online?
Of course! We are a member of “Verified by Visa” and “Secure by Mastercard,” which provide additional security when using your cards online. We use industry-standard encryption systems for potentially sensitive information, like your name, address and other critically sensitive information like your credit or debit card details. Information passed between your computer and our site can’t be read in the event of someone else intercepting it.
How do I know you have received my order?
Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details. This information will also be emailed to you, but it could take up to 30 minutes to arrive. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.
Can I make changes to my order?
Unfortunately, once you've placed your order, our warehouse team will have already started processing it (we’re fast)! So we would be unable to make any changes.
Can I cancel my order?
Unfortunately, once you've placed your order, our warehouse team will have already started processing it (we’re fast)! So we would be unable to make any changes.
You may email us at hi@adornbyalexandrariley.com
*Please reference your previous order number.*
Can I exchange an item?
Unfortunately, we are currently unable to process exchanges. You can return your item to us for store credit which then can be used towards a new purchase.
What if I want to return something?
Online purchases may be returned for store credit only within 30 days of receiving your item. We do not offer refunds to your original form of payment. To start a return, please email us first at hi@adornbyalexandrariley.com with your order number. Once approved, store credit will be issued as an electronic gift card to the email address on your order. All returned items must be unworn and in their original condition. Customers are responsible for return shipping costs. Custom orders and custom made pieces are final sale and are not eligible for returns or exchanges. If you receive an incorrect, damaged or defective order, please email us within 7 days of receiving it and we will make it right.
Shipping
Do you offer free shipping?
Yes! We offer free shipping within the continental US on orders over $150.
How quickly will my order be shipped out after I place my order?
Most orders will be processed and dispatched within 1-2 business days. For all beaded and custom orders, please allow up to 5-7 days for processing.
Where do you ship to?
Please refer to our Shipping Rates & Delivery information for further information on shipping here
How much does shipping cost?
Please refer to our Shipping Rates & Delivery information for further information on shipping costs here
How long will shipping take?
Please refer to our Shipping Rates & Delivery information for further information on shipping times here
What if I’m not in when my parcel is delivered?
If you are not home when your shipment is delivered, the carrier will either leave your parcel on or around the front door step. If the carrier does not leave the parcel, they may leave a note for their next attempt or instructions for you to visit their local office for pickup.
What if my package was stolen or not delivered?
Adorn by Alexandra Riley is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided by the customer. Adorn by Alexandra Riley is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information provided during checkout. Please confirm your shipping address and information is correct before finalizing.
Will a signature be needed for my delivery?
Most shipments will not require a signature upon delivery. However, in the event that one is required, we may notify you at checkout.
Can I ship to a different address than my billing address?
Of course! You can have your parcel shipped to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.
What if my parcel doesn’t arrive?
We ask if you could patiently wait up to 5-7 business days after placing your order. If you have still not received your order after this time, please contact us with your order number and we will get to workin' for you.
General
Do you have a shop?
Not at the moment.
Can I pre-order an item?
Most items are already in stock. However, in the event that we get our hands on something that is pre-order, the listing will have a "pre-order" icon next to it.
Do you accept returns?
Returns & Store Credit
Online purchases may be returned for store credit only within 30 days of the date the item is received. We do not offer refunds to the original form of payment.
Once a return is approved, store credit will be issued via an electronic gift card sent to the email address associated with the order.
Return Conditions
All returned items must be unworn and in their original condition.
Please note:
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All eligible returns are issued as store credit only. Refunds are not available.
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Gift cards are non-refundable and cannot be returned.
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Custom orders and custom-made pieces are final sale and are not eligible for returns or exchanges.
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Customers are responsible for all shipping costs associated with returns and repairs.
Technical
How do I change my email address?
For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account.
I've forgotten my password, what should I do?
Don't worry if you've forgotten your password! Simply click the "Forgot your password" link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems.
Care + Wholesale
Jewelry Care | How do I care for my jewelry?
Wholesale | Do you offer wholesale?
We currently offer small batch orders to retailers and boutiques. If interested, please send an email to hi@adornbyalexandrariley.com for line sheets