Refund policy

Return and Refund Policy

We hope you love your new piece — but if something's not quite right, we've got you.

Online purchases may be returned for store credit only within 30 days of receiving your item. We do not offer refunds to your original form of payment.

To start a return, please email us first at hi@adornbyalexandrariley.com with your order number. Once your return is approved, store credit will be issued as an electronic gift card sent to the email address associated with your order.

All returned items must be unworn, in their original condition, and in their original packaging. Customers are responsible for all shipping costs associated with returns and repairs.

Please note:

• Gift cards are non-refundable and cannot be returned.

• Custom orders and personalized pieces are final sale and are not eligible for returns or exchanges.

• We are unable to process direct exchanges. You can return your item for store credit and place a new order for the item of your choice.

If your item arrives incorrect, damaged, or defective, please contact us within 7 days of receiving it and we will make it right.

We're a small team and every piece is made with care — thank you for understanding and supporting our shop!

Questions? Reach out anytime — we're here to help.